Privacy Policy

Overview

By using our website or contacting us for a quote, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website.

Information We Collect

Information You Provide Directly

When you contact us — via our contact form, WhatsApp, email, or phone — you may provide us with:

• Your name and company / organisation name
• Email address and phone number
• Equipment model numbers and technical specifications
• Your location or delivery address for shipping enquiries
• Any other information you voluntarily share in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Clickstream data and navigation behaviour

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide product quotations
• To process and fulfil orders for radiators and related products
• To provide technical support and after-sales assistance
• To communicate relevant product updates, promotions, or new offerings (only if you have consented)
• To improve our website content, layout, and user experience
• To comply with our legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

Sharing of Information

Ajanta Radiators does not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Logistics partners — courier and freight companies to fulfil deliveries, who receive only the information necessary for shipment
• Payment processors — where applicable, to securely handle transactions
• Legal compliance — when required by law, court order, or regulatory authority
• Business transfers — in the event of a merger, acquisition, or sale of business assets, where your data may be transferred to the successor entity

All third parties we work with are required to handle your data responsibly and are not permitted to use it for their own marketing purposes.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies — required for basic website functionality and security
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences between visits

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, including WhatsApp, Google Maps, and other external services. Once you click on these links and leave our website, we have no control over the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party website you visit.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• Secure HTTPS encryption on our website
• Restricted internal access to customer data on a need-to-know basis
• Regular review of our data handling and security practices

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights

You have the following rights in relation to your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to any legal obligations we may have to retain it
• Opt-out — unsubscribe from marketing communications at any time
• Complaint — lodge a complaint with the relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in the section below.

Children's Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: